Captives in India: Is the Honeymoon Over?
Captives across IT, BPO and KPO sectors have all been hit somewhat similarly; 62 percent of IT captives, 67 percent of BPO captives and 55 percent of KPO captives studied have had a difficult time in the past four years.
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http://www.globalservicesmedia.com/Content/general200911027647.asp
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